VIP-SYSTEM LIMITED GENERAL TERMS AND CONDITIONS OF SUPPLY

A full copy of our general terms and conditions of Supply can be downloaded in PDF format using the link below: Terms and Conditions of Supply.pdf download

Terms and Conditions

We value you as a customer and it is important to us that you are completely satisfied with each purchase. If you have any problems regarding the goods which you have purchased, we can be contacted by telephone, email, or in writing.

TELEPHONE

Between the hours of 9.00am and 5.00pm Monday to Friday except on Bank Holidays.

E-MAIL

returns@vip-system.com

WRITE TO:

The Managing Director
VIP-System Limited
2 Rutherford Court
15 North Avenue
Clydebank Business Park
Clydebank
G81 2QP

GOODS DELIVERY

All goods purchased through our online shop are sent using the most applicable service, which may include a SPECIAL DELIVERY CONTRACT. In this case, the person delivering the package will require a signature from the recipient before the package can be handed over. When a signature has been obtained at the address on our shipping document, we deem the transaction to have been completed.

If the Delivery Driver is unable to get a signature at the delivery address, a card will be left explaining where the goods can be collected by the addressee or how to rearrange delivery. You may be asked to produce the card and a proper form of ID if collecting the goods in person.

When a card has been issued and the collection invited by the method described above, we deem the transaction to have been completed.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

These regulations provide a cooling off period and an unconditional right to cancel during that period. The purpose of the cooling off period is to allow the consumer the opportunity to examine the goods before deciding to buy. The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods.

The regulations require the consumer to send a notice of cancellation in writing or e-mail within the seven days. A telephone call is insufficient.

REFUNDS and EXCHANGES

A full refund or, if preferred, an exchange of goods of equal value is guaranteed for customers returning products within 28 days of purchase or delivery subject to the following:

• All products returned to us must be shipped by Recorded Delivery, addressed to the company and clearly marked 'GOODS INWARDS RETURNS' and must be accompanied by the shipping documents used to deliver them to the customer. The cost of returning unwanted goods is the responsibility of the customer.
• After 28 days, where the goods are returned simply because the purchaser has had a change of mind, we will deduct a minimum RESTOCKING and HANDLING CHARGE OF £5.00 PER ITEM / PACK, or from the "Basic List Price" of each item in the shipment returned, 25% of the goods total value, whichever is higher.
• Packaging must ensure that the goods are received by us in MINT RESTOCKABLE CONDITION (i.e., available for immediate sale, as new, to another customer).
• If goods are received by us which are damaged as a result of poor packaging by the shipper, are incomplete, or otherwise unsaleable without remedial attention, we reserve the right to recover the cost of such remedial attention as necessary before applying any credit to the customer's Credit Card.

This refund & returns policy applies to goods purchased via our web shop only.

GOODS DAMAGED IN TRANSIT

All goods are shipped by a Royal Mail Next Day Recorded Delivery Service in robust packaging. If you find that any portion of your purchase has been damaged in transit, you must notify us by e-mail (returns@vip-system.com) or by phone on 0141 952 9695 within 24 hours of receipt. We will arrange to have the merchandise recovered within 5 days of notification.

Merchandise presented for return must be accompanied by a copy of the original shipping receipt and, where possible, the packaging in which it was delivered. Please take precautions against the possibility of further damage to the merchandise you are returning so that we can clearly illustrate the problem to our carriers.

GOODS RECEIVED ARE THE WRONG SPECIFICATION

Please accept our apologies. Where the goods you receive are not what you ordered, please notify us as above and we will take steps to ship the correct items. We will make such arrangements as we deem appropriate to recover the incorrect shipment.

CREDIT

Upon receipt and inspection of returned merchandise, your Credit Card will be credited appropriately and you will receive e-mail confirmation of the transaction.