We value you as a customer and it is important to us that you are completely satisfied with each purchase. If you have any problems regarding the goods which you have purchased we can be contacted by -

TELEPHONE: Between the hours of 9.00am and 5.00pm Monday to Friday except on Bank Holidays.
FAX: 0141 951 4432.
E-MAIL: returns@vip-system.com
WRITE TO:

The Managing Director
VIP System Limited
11 South Avenue
Clydebank Business Park
Clydebank
Scotland
G81 2NR

IMPORTANT FIXING BRACKETS The ways in which plates and other identification products are displayed on hire vehicles is decided by your licensing authority and is not a matter for this company. Different councils have different rules and it is your responsibility to ensure before purchasing any of our brackets or plate platforms that their use complies with the terms and conditions which apply to your licence.

GOODS DELIVERY

All goods purchased through our online shop are sent on a SPECIAL DELIVERY CONTRACT. The person delivering the package will require a signature from the recipient before the package can be handed over. When a signature has been obtained at the address on our shipping document, we deem the transaction to have been completed. Any person signing for a package who is not entitled to do so is committing a criminal offence and appropriate measures should be taken by the person to whom the goods were addressed.

If the Delivery Driver is unable to get a signature at the delivery address, a card will be left explaining where the goods can be collected by the addressee or how to rearrange delivery, you may be asked to produce the card and a proper form of ID if collecting the goods in person.

When a card has been issued and the collection invited by the method described above, we deem the transaction to have been completed.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

These regulations provide a cooling off period and an unconditional right to cancel during that period. The purpose of the cooling off period is to allow the consumer the opportunity he would have had in a conventional shop to examine the goods before deciding to buy. The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods.

The regulations require the consumer to send a notice of cancellation in writing, including fax or e-mail within the seven days. A telephone call is insufficient.

REFUNDS and EXCHANGES

A full refund or, if preferred, an exchange of goods of equal value is guaranteed for customers returning products within 28 days of purchase or delivery subject to the following -

(1) all products returned to us must be shipped by Recorded Delivery, addressed to the company and clearly marked 'GOODS
INWARDS RETURNS' and must be accompanied by the shipping documents used to deliver them to the customer. The cost
of returning unwanted goods is the responsibility of the customer.

(2) where the goods are returned simply because the purchaser has had a change of mind we will deduct a standard
RESTOCKING and HANDLING CHARGE OF £5.00 PER ITEM from "Basic List Price" of each item in the shipment returned. Packaging must ensure that the goods are
received by us in MINT RESTOCKABLE CONDITION ie available for immediate sale, as new, to another customer.

(3) where goods are received by us which are damaged as a result of poor packaging by the shipper, are incomplete or otherwise
unsaleable without remedial attention, we reserve the right to recover the cost of such remedial attention as is necessary
before applying any credit to the customer's Credit Card.

GOODS DAMAGED IN TRANSIT

All goods are shipped by a Royal Mail Next Day Recorded Delivery Service in robust packaging.

If you find that any portion of your purchase has been damaged in transit you must notify us by e-mail (returns@vip-system.com) or by phone on 0141 952 9695 or fax on 0141 951 4432 within 24 hours of receipt. We will arrange to have the merchandise recovered within 5 days of notification. Merchandise presented for return must be accompanied by a copy of the original shipping receipt and, where possible, the packaging in which it was delivered. Please take precautions against the possibility of further damage to the merchandise you are returning so that we can clearly illustrate the problem to our carriers.

GOODS RECEIVED ARE THE WRONG SPECIFICATION

Please accept our apologies. Where the goods you receive are not what you ordered please notify us as above and we will take steps to ship the correct items. We will make such arrangements as we deem appropriate to recover the incorrect shipment.

CREDIT

Upon receipt and inspection of returned merchandise, your Credit Card will be credited appropriately and you will receive e-mail confirmation of the transaction.

VIP ONLINE SHOP PRIVACY POLICY

Your Right to Privacy
VIP System Limited respect your right to privacy. We only use personal information supplied to process and complete your order. We may also at times use this information for auditing, research and analysis to operate and improve our technologies and services. None of the information we collect is passed on to other parties, except when required as part of the order process, or as required under UK law. We may use contact information to update you on the progress of your order, to clarify details or to inform you of important information in regards to current or previous orders from VIP System Limited

Data Collection
We will only collect information necessary for the supply of good you order from us. These will include your name and address, your email address, and various other details as necessary. We do not collect any information which may be deemed "sensitive personal data" under the Data Protection Act 1998. We do not collect credit or debit card details - these are collected and processed securely by WorldPay. Data is collected by means of the order forms on our website and by our shopping basket, by order forms which customers may supply during telephone conversations. We use no other means of data collection.

Cookies
Cookies are small, harmless text files stored on a computer. We use server cookies to store shopping basket information while you are on our website. These server side cookies are deleted automatically by our server after you close your browser or a preset period of time passes. Cookies are not used for any other purposes. We do not use cookies to collect any information about you, your usage of our website or anything else.

Consent
Your use of the order forms VIP System Limited website is deemed to be your consent to provide us with your details.

Credit / Debit Card Payments
VIP System Limited allow you to purchase goods from us by credit card. To ensure absolute security and privacy, we entrust all credit card transactions to WorldPay, one of the worlds leading credit card payment solution providers. When credit card orders are placed through our website, the entire order process is fully automated and no human will see the credit card number.