Accessibility statement
What we have done to make this site usable, what is still not right, and how to get anything here in a format that works for you.
This statement is voluntary. The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 apply to our customers, not to us. We publish a statement anyway, because the authorities we supply are bound by those regulations and are entitled to know whether the site they are ordering from meets the same standard.
Our commitment
We want everyone who works in licensing to be able to use this site - including people using a screen reader, people who navigate by keyboard alone, people who magnify the screen, and people who find dense pages hard going.
We aim to meet WCAG 2.2 level AA throughout. Where we fall short, it is listed below rather than left for you to discover.
What we have done
Across the site:
- Text and background meet at least 4.5:1 contrast, and 3:1 for large text and interface components.
- Every function can be reached and operated with a keyboard, with a visible focus outline and a skip link to the main content.
- Headings run in order, so a screen reader can move through a page by structure rather than by guesswork.
- Images that carry meaning have text alternatives; images that are decoration are hidden from screen readers.
- Text resizes to 200% and reflows to a single column at 320px without loss of content or horizontal scrolling.
- Nothing relies on colour alone to make its point, and nothing flashes.
- Form fields have visible labels, and errors are described in words rather than by turning a box red.
- The site works without JavaScript for reading, and the enquiry form degrades to a plain submitted page.
Photographs of covert features
This one is specific to what we make, and worth spelling out. A photograph of a covert UV pattern is, by its nature, a faint mark on a dark field. It will not meet a contrast ratio, and increasing the contrast would misrepresent the product.
So every such image carries a text alternative describing what is visible under the lamp - the pattern, where it sits and what an officer would be looking at - and the same information appears in the body text of the page rather than only in the picture. Nobody has to be able to see the image to understand the product.
What is not yet right
We know about the following. Each has an owner and a date.
| Issue | Effect | Plan |
|---|---|---|
| Older terms and specification PDFs are not tagged | Screen readers cannot follow the structure, and text cannot reliably be extracted | Retag or republish as HTML - 30 November 2026 |
| Dimensioned technical drawings have short alternatives only | The full dimensions are not available to a screen reader user | Publishing the dimensions as a table beside each drawing - 10 January 2027 |
| Some product photography lacks a written description of the finish | Difference between gloss and matt is not conveyed in text | 30 November 2026 |
We do not claim these are outside the scope of the standard. They are things we have not finished.
Asking for another format
If anything on this site - a specification, a price list, a policy, a drawing - is not usable for you, ask us and we will send it in another format. Large print, plain text, accessible PDF, Word, or read to you over the phone.
Email accessibility@vip-system.com or call 0141 952 9695 between 9am and 5pm, Monday to Friday. Tell us what you need and the format you want it in. We aim to reply within two working days and to supply within ten.
Telling us about a problem
If you find something that does not work, we want to hear about it, and it is useful rather than a nuisance. Email accessibility@vip-system.com with the page address and what happened. If you use assistive technology, telling us which one and which version helps us reproduce it.
We reply within two working days. If you are not satisfied with our response, write to the Managing Director at the address on our imprint page.
How we tested
Testing covered a representative sample of pages including the home page, a product page, a policy page, and the enquiry form, using keyboard only, a screen reader, 200% zoom and automated contrast checking.